We can't accept returns on our coffee due to its perishable nature. If you have any issues with your coffee or if there are errors in your orders, please contact us within seven days of receiving your orders. We are happy to replace any items damaged in transit. With your email, please include your order number and photos of the damaged product/packaging. We graciously appreciate your compliance. Your photos help us improve our supply chain management to ensure better deliveries for future customers. Unfortunately, we cannot refund the price of shipping.
We ship orders Monday, Tuesday, and Wednesday. Once shipped, our cold brews should arrive within three days. All our items are perishable and need to be refrigerated. We ship via FedEx, UPS, and USPS. You will receive an email with your tracking number once we ship your order.
If there is a problem with your order, we are sorry for the trouble and want to make it right. At Omni Bev, customer experience is our top priority. Please contact us as soon as possible, and someone will be in contact with you shortly.
If your cold brew arrived damaged, please contact us, and we will issue a free reshipment of your order. To help us ensure better shipment quality to future customers, we kindly ask you to send us a photo of your damaged order within 48 hours of the products' arrival. Thank you.
If you have other questions about your delivery, please email us at firstname.lastname@example.org or feel free to direct message us on Instagram @OmniBev. We are here and happy to help.